Help center
Support built for production deadlines.
Find quick answers, generation tips, and guidance for faster ad output.
Frequently asked
The most common questions from early access teams.
How long does a generation take?
Most drafts render in under 3 minutes. Complex prompts or busy queues may take longer.
What file types do you accept?
JPG, PNG, and WebP up to 10MB. We recommend a square or portrait image.
Can I regenerate a failed job?
Yes. Failed jobs can be retried or credited back automatically based on the error.
How do credits work?
1 credit equals one standard generation. Variants use 1 credit each.
Need hands-on help?
Our team responds within one business day.